Copyright© 2026 SwiftOrder
Last updated: 30 June 2026
These Terms and Conditions explain the basis on which SwiftOrder Limited provides its online ordering platform, related software, hardware and support services to takeaway and food-service businesses.
This website and the SwiftOrder platform are operated by SwiftOrder Limited.
SwiftOrder Limited is registered in England and Wales under company number 13279927. Our registered office is 4-6 Etloe Road, Westbury Park, Bristol, BS6 7PF.
You can contact us at hello@swiftorder.co.uk.
In these terms:
These terms apply when a Client signs up for, accesses or uses the Services, signs an order form or proposal that refers to these terms, or otherwise agrees to receive Services from SwiftOrder.
If there is a conflict between documents, the following order of precedence applies unless expressly stated otherwise in a signed written agreement:
Ryft's own terms, onboarding requirements and payment processing rules apply separately to payment processing, settlement, payment disputes and chargebacks.
These terms apply to Clients who use the Services for business purposes. They do not replace the customer-facing terms shown on individual takeaway or restaurant ordering websites.
When an End Customer places an Order through a SwiftOrder-powered ordering site, the food, drink or other goods are sold by the relevant Client, not by SwiftOrder. The Client is responsible for preparing, supplying, delivering or making available the Order and for dealing with End Customer complaints, cancellations and refunds.
SwiftOrder provides technology that allows Clients to receive and manage online Orders from their own customers. Depending on what has been agreed with a Client, the Services may include:
We may update, improve, replace or remove features from time to time. We will try to avoid material disruption to active Clients where reasonably possible.
The Client is responsible for:
The Client must not use the Services for illegal, misleading, harmful, abusive, fraudulent or infringing activity.
Fees are as stated on our website, in our proposal, in an order form, in a signed agreement or as otherwise agreed in writing.
Unless we agree otherwise:
Clients must pay invoices when due and must keep any agreed payment method active and up to date. If fees are overdue, we may suspend or restrict the Services until payment is made.
We may change pricing by giving reasonable notice. If a Client does not agree to a pricing change, the Client may cancel the affected Services before the change takes effect.
Unless a separate written agreement says otherwise, SwiftOrder subscriptions run on a rolling monthly basis.
A Client may cancel a rolling monthly subscription by contacting us at hello@swiftorder.co.uk or through any cancellation method we make available in the account area.
Cancellation takes effect at the end of the current paid billing period unless we agree otherwise in writing. We do not normally refund or pro-rate partial months.
Any outstanding fees, hardware charges, payment charges, chargebacks, refund amounts, support charges or other amounts due remain payable after cancellation.
For SwiftOrder subscription fees, setup fees, support fees and software services, payments are generally non-refundable once the relevant billing period or service work has started, unless:
Hardware purchases, delivery charges, installation fees and bespoke work are generally non-refundable once dispatched, installed, booked or started, unless required by law or agreed in writing.
Refunds to End Customers for food or drink Orders are the responsibility of the Client. SwiftOrder may provide tools that allow a Client to issue or request a refund through Ryft, but the Client remains responsible for deciding whether a refund is due and for the cost of that refund, unless a separate agreement says otherwise.
Customer card payments are processed by Ryft. SwiftOrder does not hold End Customer or merchant funds as part of the payment flow.
The Client may be required to complete onboarding, verification, risk checks or continuing compliance checks with Ryft. Ryft may refuse, suspend or delay processing or settlement where required by its own terms, risk controls or legal obligations.
SwiftOrder is not responsible for payment delays, payout holds, chargebacks, card scheme fees, rejected onboarding or payment processing decisions made by Ryft, except where caused by our own breach of these terms.
The Client is responsible for chargebacks, payment disputes, reversals, refunds and related fees connected with Orders placed with the Client.
We may assist with technical information where reasonably available, but the Client remains responsible for the underlying Order, End Customer communication and any evidence needed to dispute a chargeback.
Where we supply hardware, ownership, warranty and return terms will be set out in the applicable invoice, proposal or written agreement.
Unless agreed otherwise, the Client is responsible for:
Hardware faults should be reported promptly to hello@swiftorder.co.uk. We may ask the Client to run diagnostic checks or return hardware for inspection.
The Services may integrate with third-party services, including Ryft for payments, hosting providers, analytics tools, communication providers, EPOS providers, mapping services, marketing platforms or delivery-related systems.
Third-party services may have their own terms, privacy notices, fees, availability limits and compliance requirements. The Client is responsible for complying with any third-party terms that apply to its use of those services.
We are not responsible for third-party outages, delays, pricing changes, policy changes, data loss or service failures outside our reasonable control.
The Client remains responsible for Client Content supplied to us or uploaded to the Services.
The Client confirms that it has the right to use and provide all Client Content and that Client Content will not infringe any third-party rights, breach any law or mislead End Customers.
SwiftOrder and its licensors own the software, platform, designs, processes, documentation, branding and other intellectual property in the Services. We grant the Client a limited, non-exclusive, non-transferable licence to use the Services during the active subscription for its own business operations.
The Client must not copy, reverse engineer, resell, sublicense, scrape, interfere with or attempt to recreate the Services, except to the extent permitted by law.
Each party must comply with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
For business account contacts, website enquiries and our direct relationship with Clients, SwiftOrder will usually act as a data controller.
For End Customer personal data processed through the ordering platform, the Client and SwiftOrder may act as independent controllers, joint controllers or controller and processor depending on the specific processing activity. The applicable roles and responsibilities will be set out in SwiftOrder's Privacy Policy, any data processing agreement, any data sharing agreement and any separate written agreement between the parties.
The Client is responsible for ensuring that End Customers receive appropriate privacy information for the Client's own processing and that the Client has a lawful basis for using End Customer data. SwiftOrder will process End Customer data to provide, secure, maintain and support the Services, to assist with Orders, refunds, disputes and service communications, and to comply with legal, payment, accounting, fraud prevention and regulatory obligations.
Where payments are processed through Ryft, Ryft may receive and process transaction, merchant, settlement, verification and fraud-prevention information in accordance with Ryft's own terms and privacy notice.
The Client must not use the Services to send unlawful marketing or communications. Where the Client uses customer data for marketing, the Client is responsible for obtaining and recording any consent or other lawful basis required under UK GDPR and PECR.
We aim to provide reliable Services but do not guarantee uninterrupted or error-free availability.
The Services may be affected by maintenance, updates, internet issues, device faults, third-party outages, Ryft issues, hosting issues, force majeure events or Client-side configuration issues.
We may carry out planned or emergency maintenance where required. We will try to give notice of planned maintenance where reasonably practicable.
Support is available through the contact methods we provide from time to time.
We may suspend or terminate access to the Services if:
The Client may terminate in line with the cancellation terms above or as otherwise stated in a separate written agreement.
After termination, the Client must stop using the Services and return any loaned or rented hardware if requested. We may retain data where required for legal, accounting, tax, security, fraud prevention, dispute handling or legitimate business purposes.
Each party must keep confidential information received from the other party confidential and must use it only for the purpose of performing or receiving the Services.
This does not apply to information that is already public, lawfully received from another source, independently developed, or required to be disclosed by law.
The Client will indemnify and keep SwiftOrder, its directors, employees, contractors and service providers indemnified against all claims, losses, damages, liabilities, costs and expenses arising out of or in connection with:
This indemnity does not apply to the extent the relevant claim is caused by SwiftOrder's own fraud, wilful misconduct or breach of these terms.
Nothing in these terms limits or excludes liability that cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to the paragraph above, SwiftOrder will not be liable for:
Subject to the above, SwiftOrder's total liability arising out of or in connection with the Services in any 12-month period will be limited to the fees paid by the Client to SwiftOrder for the affected Services during that 12-month period.
We may update these terms from time to time. Where a change materially affects active Clients, we will give reasonable notice where practicable.
If a Client does not agree to a material change, the Client may cancel the affected Services before the change takes effect. Continued use of the Services after the change takes effect will be treated as acceptance of the updated terms.
No third party has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, except where these terms expressly state otherwise.
The Client may not assign, transfer or subcontract its rights or obligations under these terms without SwiftOrder's prior written consent. SwiftOrder may assign or transfer its rights and obligations to a group company, successor business or purchaser of the relevant business or assets.
If any part of these terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue in force.
If either party delays or does not enforce a right under these terms, that does not mean the right has been waived. A waiver will only be effective if given in writing.
Neither party will be liable for delay or failure to perform obligations caused by events outside its reasonable control, including internet, hosting, utility, payment network, banking, card scheme, Ryft, supplier, regulatory, strike, fire, flood, pandemic, civil unrest or government action issues.
Notices under these terms must be sent by email or post using the contact details most recently provided by the receiving party. Notices to SwiftOrder should be sent to hello@swiftorder.co.uk or to the registered office stated below.
These terms, together with any documents that take precedence under the order of precedence section above, form the agreement between SwiftOrder and the Client for the Services.
These terms are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over disputes arising out of or in connection with these terms or the Services.
Questions about these terms should be sent to:
SwiftOrder Limited
Email: hello@swiftorder.co.uk
Registered office: 4-6 Etloe Road, Westbury Park, Bristol, BS6 7PF
Company number: 13279927